Data Deletion

Artists and Artist Studio

Artists whose work appears on Felt cards use Artist Studio (artists.feltapp.com) to send us their work and approve how it looks on a card. This section covers what we collect from artists and why.

What we collect. Your name and email address and, if you share them, your website and Instagram username, so we can credit you. The artwork files you send us, and the drafts we make from them. Payment details for your commission go straight to Stripe or PayPal, whichever pays you; we don't store bank details ourselves.

If you connect Instagram. Connecting is optional; you can always send files instead. If you connect, we receive your Instagram account ID and username, and the posts you choose to bring in: their images, captions and links. We use them only to make card designs from the posts you pick. We can't post to your account, read your messages or see your followers, and we don't ask to.

How we use it. To format your work into Felt card designs and show you drafts to approve; to show your approved designs to Felt customers, credited to you, with a link to your Instagram or website; to pay your commission and send your monthly report; and to contact you about your designs. We don't sell your information. We use your artwork only for the Felt cards you've approved and Felt's promotion of them.

Who else handles it. Stripe or PayPal pays your commission. Mailgun sends our emails to you, including your monthly report. Our hosting and storage providers (Amazon Web Services, Google Cloud and MongoDB Atlas) store it for us. Felt customers see your approved designs and your credit.

How long we keep it. Your Instagram access is deleted the moment you disconnect. Posts you brought in but didn't approve are deleted within 30 days. Approved designs are kept while they're on Felt; if you leave, we stop offering them as your artist terms describe, and cards customers already made aren't affected. Payment and tax records are kept as long as the law requires.

Your choices. Disconnect Instagram at any time, in Artist Studio or in Instagram's settings. To have your information deleted, see feltapp.com/data-deletion or email hi@feltapp.com.

Deleting your data

You can ask Felt to delete the information we hold about you at any time.

If you connected Instagram to Artist Studio. In Artist Studio, choose Disconnect Instagram and your Instagram access is deleted right away. Or, in Instagram, go to Settings → Apps and websites → Felt → Remove. Instagram tells us, and we delete your Instagram access and any posts you brought in but didn't approve.

To delete everything. Email hi@feltapp.com from the address you use with Felt, with the subject "Delete my data". Include your name and, if you're an artist, your Instagram username. We'll delete your information within 30 days and email you when it's done.

What we have to keep. Records of payments we made to you, and anything the law requires us to keep for tax. Cards customers already sent stay sent.